Policies

It is important to us that you are satisfied with your Online Purchase. If there is any reason why you are not completely happy with a Product that you have ordered from us, you may obtain an exchange or a refund in accordance with our Change of Mind Returns Policy and Refund Policy below.

You also have rights under the Australian Consumer Law (“ACL”) and nothing in these Terms of Trade will limit or affect your rights as a consumer under the ACL, i.e. to obtain a remedy because the Product does not meet the acceptable quality guarantee under the ACL.

Change of Mind Returns Policy

If you have changed your mind, and provided that the Products are returned in their original condition with tags attached and within 30 days from date of purchase, we will offer a refund or a credit note, whichever you prefer.

None of the above affects your rights under the ACL.

Our Refund Policy

Our Change of Mind Policy does not affect your rights under the ACL and you have consumer guarantees that cannot be limited by us. If your Product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund or exchange.

If you have purchased a Product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a Product with a minor fault, we can choose to give you a free repair or a replacement or refund.

Products marked as seconds or sample products must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Shinobu Pty Ltd (ABN 52 636 160 613) (‘we’, ‘us’, ‘our’) trading as Seido Karate Brisbane values very highly the strong relationships we have with our customers. The gradual introduction of data collection technology at Seido Karate Brisbane is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy.

This privacy policy applies to the collection, storage and use by us of personal information we collect about you whether through the website or otherwise and has been developed in line with the Privacy Act 1988 (Cth) (“the Privacy Act”) and the National Privacy Principles (“NPPs”) set out in the Privacy Act.

We reserve the right, at our discretion, to make changes to this Privacy Policy at any time. Please check this Privacy Policy regularly for any changes. Your continued use of our services following any such amendment is confirmation of your acceptance of the changes.

Third-party cookies

Our website uses cookies from 3rd-party service providers that allow us to improve the quality of the content we offer you during your visit to our website. These cookies may collect your IP address and non-personal data about your visits. This is completely anonymous and does not include your name, address, email address or other personal information. In the case of logged-in visitors, we collect only a single encrypted identifier that cannot be used to identify you. These cookies are used to gather anonymous statistical information on how the website is browsed. These cookies will expire after 1 year.

Sharing data with third parties

As a member or associate of Seido Karate Brisbane, your personal data that you gave upon enrolment will be used to send you personalized emails. Under no circumstances will your data be shared with third parties. Our privacy policies are in accordance with the Privacy Act (1988) of Australia.

Collection of your personal information

We collect personal information in order to carry out our functions as a goods and service provider and to also better understand our customers.

We collect personal information about you in a number of ways including when you contact us via phone or email; when you place an order or make a purchase with us in person or online.

We may collect information that personally identifies you such as your name, contact details, email address and other transactional information. You may choose to withhold any requested information; however, this may mean we are unable to provide the service you require.

We may also collect information that does not personally identify you, but which assists us to improve the products and services we offer. By visiting our website, even if you do not register or shop on our website, you agree that we may collect, and our authorised service providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain name types like .com.au and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website (‘User Information’). We may collect User Information through the use of cookies.

Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors’ browsing experience because they help websites remember preferences and understand how people use different features. Our cookies do not contain any personally identifying information, but they enable us to provide features such as personalisation and store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser’s settings to disable their use should you wish to do so. Even without a cookie, you can still use most of the features on our website, including placing products in your shopping basket and purchasing them.

Use and disclosure of your personal information

By using the services we provide, you consent to us using information collected about you:-

• in order to provide the service you have requested;

• for the purpose of research;

• to enhance your use of our website;

• to contact you from time to time by email to inform you about our goods or services being offered.

Seido Karate Brisbane will not otherwise disclose or permit the use of any of your personal information without your prior consent unless required to do so by law.

Storage of your personal information

We will take all reasonable steps to ensure the security and privacy of all your personal information and data collected from and about you. All information shared with an external service provider will be used and kept secure in accordance with the terms of this Privacy Policy

Access to your personal information

We will reasonably attempt to ensure that the personal information that we hold about you is accurate and up to date at all times. If your details have changed, please inform us of the correct information, so that we may update our records. If you need to advise us of any changes to your details, please email contactus@seidokaratebrisbane.com.au. You may contact us at any time to access, amend or request the deletion of personal information we hold about you. If applicable, any legal requirement on us to maintain certain records of your personal information will prevail over any of your requests.

Contact Us

If you are concerned about the way we have handled your personal information, please email us at contactus@seidokaratebrisbane.com.au.